Grow your business through feedback
Here’s an example of a simple conversation automation from hullo invites customers to tell you how you’re doing and helps you tap into customer mood. Understanding your customers helps you delight them and if you delight them they’ll tell their friends and your business will grow.
'Jen at Cornish Pizza Republic wants to give her customers chance to feedback after a delivery. A flyer with the receipt tells customers that they can feedback about the service and delivery by texting ‘feedback’ to her hullo number….'
WHAT:
Hullo knows that customer satisfaction is a keystone to customer care and loyalty. Checking in to find out if your products or service lived up to expectation gives you insight and makes your business even better. Jen’s customers become familiar with the option to give feedback and its a great way for Jen to see that service and product are consistently good. Plus any issues can be fixed straight away, providing a route for customer rescue.
“How are we doing? Text FEEDBACK to our hullo number 447815152930 to take part in our 2 question survey anytime. Plus, everyone who gives feedback gets entered into a draw each month to win a 12 inch pizza of their choice - win, win! Thanks CPR”
HOW:
Hullo’s built-in customer feedback campaign takes moments to set up then its ready and waiting for feedback day or night, good or bad. Simply follow the setup flow in ongoing campaigns, tweak the wording of the survey so its just right for your business then you are ready to invite customers to tell you how you’re doing. Hullo helps you invite subscribers to take part or anyone can give you feedback anytime with your always on ‘feedback’ trigger keyword.
WHY:
Hullo knows that customer satisfaction is a keystone to customer care and loyalty and gives you an instant view of how you’re performing right now in your hullo feed. Checking in to find out if your products or service lived up to expectation gives you insight and makes your business even better. Jen’s customers become familiar with the option to give feedback and its a great way for Jen to see that service and product are consistently good. Plus any issues can be fixed straight away, providing a route for customer rescue.
